Terms & Conditions
1. General provisions
1.1. These Terms and Conditions govern the relationship between „СС Херитидж" ООД (SS Heritage Ltd.), UIC 208752366, with registered office and address of management: 39 Parva St., Dabnitsa village, Bulgaria, VAT-registered under VAT number BG208752366 (hereinafter “the Company”, “we” or “SS Heritage”), and any person who visits or uses the website ssheritage.com (hereinafter “the Website”) and/or the services offered by the Company.
1.2. By accessing and using the Website, the user declares that they have read these Terms and Conditions and agree to comply with them.
1.3. The Company reserves the right to amend these Terms and Conditions at any time, with changes taking effect upon their publication on the Website. Existing contractual relationships with clients are governed by the Terms and Conditions in force at the time the respective contract was concluded, unless the parties expressly agree otherwise.
2. Definitions
- “Client” — a natural or legal person who has concluded a service contract with the Company.
- “Services” — all services offered by the Company, including but not limited to: social media management, website design, development and maintenance, local SEO optimization, Google Business Profile management, advertising campaign management (Meta/Google Ads), logo and print design, video shooting and editing.
- “Plan” / “Package” — a specific combination of Services offered at a fixed or individually agreed price, according to the current price list on the Website.
3. Description of services
3.1. The Company provides services in the field of digital marketing and web development in accordance with the description and scope published on the Website at the time the contract is concluded.
3.2. The Company reserves the right to update the content, scope and prices of the Services offered. Price changes do not affect contracts already concluded and active until they expire or are renewed.
3.3. Custom projects beyond the standard scope of the published plans/packages are agreed separately, with an individual offer in writing (email or contract).
3.4. Right of withdrawal for consumers (natural persons). Where the Client is a natural person acting outside their trade or profession (a consumer within the meaning of the Bulgarian Consumer Protection Act), they have the right to withdraw from the contract within 14 days of its conclusion, without giving a reason and without owing compensation, except for costs expressly provided for by law. The right of withdrawal does not apply if the Client has given express consent for the performance of the service to begin before the 14-day period expires and has acknowledged that they will thereby lose their right of withdrawal once the service has been fully performed. This clause does not apply to legal entities.
4. Prices and payment
4.1. All prices published on the Website are in euros (€) and exclude VAT, unless expressly stated otherwise. VAT is charged separately at the applicable rate on the date of invoicing.
4.2. Payments are made in the manner and at the intervals agreed between the parties (monthly for subscription services; one-time for project services), as specified in the individual offer or contract.
4.3. Late payments are handled in accordance with clause 5.7 below.
5. Contract term, hosting, domain and termination by type of service
5.1. General provisions on domain and hosting
5.1.1. When a website is built, the Client’s domain is registered in the Client’s name as registrant (holder), not in the name of the Company, regardless of the plan chosen. The Company manages the domain technically (DNS settings) for the period during which the Client is active, but ownership of the domain belongs to the Client from the moment of registration.
5.1.2. Hosting of the websites built is provided by the Company as part of an active subscription plan or the “Website Maintenance” service and is not charged as a separate standalone item.
5.2. “Start” package (website, one-time payment)
5.2.1. The price of the “Start” package includes building the website and registering a domain in the Client’s name for the first one (1) year. Hosting is not included free of charge in the package price — it is provided as part of the “Website Maintenance” service (or another active monthly plan of the Company), according to the current price list on the Website.
5.2.2. For the website to remain online after it is built, the Client must keep the “Website Maintenance” service (or another active plan of the Company) active, within which hosting is provided without being charged as a separate standalone item — regardless of whether the website keeps the standard element at the bottom of the page indicating that the site was built by the Company. The presence of this element is solely a marketing choice of the Client and is not required in order to use the hosting.
5.2.3. From the second year onwards, the domain is renewed directly by the Client, outside the fees for the “Website Maintenance” service.
5.2.4. In the absence of an active “Website Maintenance” service or another active plan, the Company has the right to suspend the website’s hosting after prior written notice with a reasonable period to arrange the service.
5.3. “Business Social” plan (monthly plan, no website included)
5.3.1. The “Business Social” plan does not include website design and is not bound by a minimum contract term.
5.3.2. The plan may be terminated by either party with 30 days’ written notice.
5.4. “Business Web” and “Business Web & Social” plans (monthly plans with a website included)
5.4.1. These plans include building a website whose cost is spread across the monthly fee over a period of 6 (six) or 12 (twelve) months, according to the flexible payment plan chosen by the Client, as specified in the individual offer or contract, with no additional charge compared to the stated plan price.
5.4.2. Because of the instalments under clause 5.4.1, these plans are concluded for a minimum term of 6 (six) or 12 (twelve) months, corresponding to the flexible payment plan chosen under clause 5.4.1, starting from the date the service is activated for each individual Client.
5.4.3. If the Client already has their own website at the time the contract is concluded, no new website is built and the minimum term under this clause does not apply — the plan may be terminated under the general procedure for subscription services with 30 days’ notice.
5.4.4. After the minimum term under clause 5.4.2 expires (or immediately, in the case under clause 5.4.3), the website built is considered fully paid for by the Client. This does not result in an automatic transfer of hosting outside the Company’s infrastructure — hosting and domain management continue to be provided as part of the ongoing monthly service for as long as the Client is an active subscriber.
5.4.5. Upon termination of the contract by the Client (after the minimum term has expired, if applicable), the Company provides a full export of the website’s files and database in a standard, portable format. Assistance with migration to hosting chosen by the Client may be provided as an additional paid service.
5.5. Standalone subscription services (e.g. Website Maintenance)
5.5.1. The “Website Maintenance” service purchased on its own (outside the “Business Web”/“Business Web & Social” plan), with a scope of more than 1 (one) language, is concluded for a minimum term expressly stated in the Client’s individual offer, due to the additional work involved in maintaining multilingual content.
5.6. Early termination and consequences
5.6.1. The price of the website built under clause 5.4.1 is spread across the monthly plan fees over the minimum term under clause 5.4.2, in equal parts for each month of the term. In the event of early termination by the Client before this term expires, the unpaid portion of the website’s value only (not of the entire plan) becomes immediately due — the Client owes the difference between the full value of the website and the portion already paid in instalments as of the termination date. Services other than the website build (social media management, Google Business Profile, SEO, etc.) that were actually provided in the months that have passed are considered fully paid and are not subject to any additional charge.
5.6.2. Until the amount under clause 5.6.1 is paid, the Company reserves the right to suspend access to hosting, domain management and/or administrative access to the website built.
5.6.3. The Company may terminate the contract unilaterally in the event of systematic failure by the Client to meet their obligations (including late payments), after prior written warning.
5.7. Late payments
5.7.1. If a payment for any of the services above is more than 14 days late, the Company reserves the right to temporarily suspend the service until the obligation is settled.
6. Rights and obligations of the parties
6.1. The Company undertakes to provide the Services with the care of a prudent merchant, in accordance with the agreed scope and deadlines.
6.2. The Client undertakes to provide in a timely manner the information, materials and access (e.g. access to Google Business Profile, content for social media) needed to perform the Service.
6.3. Delays by the Client in providing the necessary information/materials may lead to corresponding delays in the delivery timeline, for which the Company is not liable.
6.4. When building a website, the Company retains administrative access to the content management system of the websites built as part of the maintenance service provided, unless expressly agreed otherwise.
7. Liability and limitation of liability
7.1. The Company is not liable for results that depend on factors beyond its control — including but not limited to algorithm changes on third-party platforms (Meta, Google, TikTok), market conditions, or actions/omissions of the Client.
7.2. The Company does not guarantee specific quantitative results (e.g. number of customers, sales growth) from the marketing services provided, unless expressly agreed in writing.
7.3. The Company’s liability for any damages arising from the performance or non-performance of the contract is limited to the amount paid by the Client for the respective service over the last 3 months.
7.4. The Company is not liable for content provided by the Client (texts, photos, logos), including for any infringement of third-party rights related to such content.
8. Intellectual property
8.1. All rights to materials developed (websites, designs, logos, advertising materials) are transferred to the Client upon full payment for the respective service, unless expressly agreed otherwise.
8.2. The Company reserves the right to use completed projects in its portfolio for marketing purposes, unless the Client expressly objects in writing.
8.3. The content of the Website (text, design, logo) is protected by copyright and/or intellectual property rights of the Company and may not be copied or used without prior written consent.
9. Personal data protection
Personal data is processed in accordance with the separate Privacy Policy published on the Website, which forms an integral part of these Terms and Conditions.
10. Out-of-court dispute resolution
Under Regulation (EU) No 524/2013, consumers have the right to refer disputes related to online purchases to the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/
Consumers may also file a complaint with the Bulgarian Commission for Consumer Protection (KZP): https://www.kzp.bg
11. Governing law and jurisdiction
11.1. These Terms and Conditions are governed by Bulgarian law.
11.2. All disputes arising from or related to these Terms and Conditions shall be resolved by mutual agreement or, failing that, by the competent Bulgarian court.
12. Contact
For questions regarding these Terms and Conditions, you can contact us at:
- Email: info@ssheritage.com
- Address: 39 Parva St., Dabnitsa village